AFTER PLACING YOUR ORDER
When you have placed an order through our online shop, we will confirm the most current pricing and stock availability from our retail outlet or the relative stocking warehouse/supplier. Should there be any changes you will receive a proforma invoice to review your order along with your preferred shipping method should there be a price difference or a special arrangement to be made on additional shipping charges. This process happens via email or telephonic communication.
PLEASE NOTE: Price fluctuations do occur. Hence it may not be possible to maintain published prices at all time; your proforma invoice will reflect the latest prices.
We accept two forms of payment. We will either process your Credit Card securely after you reviewed the final proforma invoice, or you can transfer the money directly into our bank account via an EFT payment. Please note that if the pricing is correct you will not receive another email to confirm your order and we will proceed to processing status.
Your order will be processed and dispatched immediately after payment has been cleared in our account through either an EFT transfer or if you have paid via credit card online.
PLEASE ENSURE: When paying through our credit card payment gate that you enter the card details correctly and make sure it is a CREDIT CARD (either MASTER or VISA) that you are paying with. We DO NOT accept CHEQUE or SAVINGS bank cards as a form of payment online.
If the items are available from our retail store, your order can be picked up immediately (upon cleared payment) and after we have emailed you that your order is ready for collection. If we need to draw the stock from warehousing, the delivery time will be on condition from the location it is dispatched. It is absolutely imperative to contact us before you come through to our premises, please only do so after you have received our Ready for Collection email. We are available for collection anytime during Jungle Aquatics retail hours. Please have your order number on hand and ask for the collection at the front desk.
Shipping via Post Office
Jungle Aquatics do not make use of the South African Postal Service. Please ensure you provide a physical delivery address at checkout.
Shipping via Door to Door Courier
Our Door to Door courier service is fast and reliable. We deliver to any destination in South Africa. Please visit the Online Store to review the shipping charges. Delivery is normally within 1-5 working days. Most items ship free, where indicated, and orders over the qualifying amount ship free of charge unless otherwise stated.
GAUTENG Orders over R450 = FREE Shipping *
Orders up to R1499 = R150 Flat Rate Shipping Nationwide *
Orders over R1500 = FREE Shipping Nationwide * T&C APPLY
* Outlying and remote areas unfortunately will incur an additional delivery fee, calculated manually on a per case base. Orders of this nature is subject to final approval. Certain products do not fall under FREE Delivery and will be indicated where applicable.
After you order has shipped, you will receive a waybill no. to track and trace your order at every stage!