SHOPPING ONLINE HAS NEVER BEEN THIS EASY AND CONVENIENT!
When you place an order through our online store, our friendly team will quickly confirm stock and availability through our retail outlet or the relevant supplier. Should there be any changes to your order, we will communicate this through to you.
PLEASE NOTE: Price fluctuations do occur from time to time. Hence it may not be possible to maintain published prices at all times. Should an item in your order be affected, we will let you know.
PAYMENT: We accept a variety of secure payment options through Payfast - SA's Leading Payment Gateway. Once we have confirmed stock for your order, you will receive a Payfast Payment Link request. Please follow the secure link to complete your payment through the Payfast Gateway. Our system will reserve stock in your order for 48 hours after a Payfast link / Invoice was send. Should we not receive payment within this timeframe, the system will unfortunately cancel your order and return the stock back into inventory.
Once payment is received, your order will proceed to processing and enter dispatch (please note we only dispatch an order when all items are in stock). A courier tracking number will then follow to allow full track and trace of your parcel every step of the way!
If the items are available from our retail store, your order can be picked up immediately (upon a cleared payment confirmation in our account only) and only after we have emailed you that the order is ready for collection. If we need to draw the stock from a supplier then there will be a slight delay. We are available for collection anytime during Jungle Aquatics normal retail hours. Please have your order number on hand and ask for the collection at the front desk.
SHIPPING VIA POST OFFICE / POSTNET
Jungle Aquatics do not make use of the South African Postal Service or Postnet. Please ensure you provide a physical delivery address at checkout.
SHIPPING VIA DOOR TO DOOR COURIER
Our Door to Door courier service is fast and reliable! We deliver to most destinations in South Africa. Please visit our Online Store to review the shipping charges at checkout. Delivery is normally within 1-5 working days. Most items ship free, where indicated through an ECONOMY Courier Option. Our super fast and secure PREMIUM Courier Option serviced through The Courier Guy is also available at a flat rate calculated at checkout.
COURIER OPTIONS INCLUDE:
Orders over R650 = FREE Shipping via our ECONOMY Courier Partner Fastway Couriers
(R69 Delivery for under R650) and a flat rate R95 is charged on our PREMIUM Service offering through The Courier Guy
Orders up to R1499 = R120 Flat Rate Shipping Nationwide (Main City Centres Only) * via Fastway Couriers
Orders over R1500 = FREE Shipping Nationwide (Main City Centres Only) * via Fastway Couriers
Nationwide Shipping via our PREMIUM Courier Partners at The Courier Guy = R150 Flat Rate (Main City Centres Only) *
Outlying and Regional Areas (Regional Areas Include: Limpopo, Mpumalanga, Northern Cape, and areas e.g. Kenton-on-Sea, Kathu) = R200 + Surcharge (Quoted Manually if applicable)
Extreme Outlying Remote Areas : Unfortunately we cannot offer door to door courier delivery to extreme remote areas e.g. remote farms/mines or areas not central to the delivery network. Should you fall in this zone, we will let you know to determine alternative routes or the nearest PUDO Locker Pick-Up location in your area.
* T&C APPLY - FREE Courier Delivery is only available through Fastway Couriers, where applicable. Please take note The Courier Guy is a PREMIUM Courier Offering charged at a flat rate. Outlying and remote areas unfortunately will incur an additional delivery fee, calculated manually on a per case base. Orders of this nature is subject to final approval. Certain products do not fall under FREE Delivery and will be indicated where applicable. Should your area fall under an outlying area, and you have selected a Main City Central location at checkout, we will automatically change the shipping option charges back to outlying.
SHIPPING VIA PUDO
PUDO NATIONWIDE LOCKER PICK-UP = R50 - R99
pudo is a smart locker delivery system that’s changing the courier game in South Africa.
You can use pudo to receive items from Jungle Aquatics anywhere in the country, as long as it weighs under 20kg and fits in one of our convenient pudo lockers.
Learn more >>
After your order has shipped, you will receive a waybill number to track and trace your parcel at every stage!